Privacy Policy
Last updated: June 7, 2026
Template notice: This is a starting template, not legal advice. Because Awakehelp handles sensitive wellbeing information and payments, please have a qualified professional review it and replace every [bracketed] placeholder before publishing.
This Privacy Policy explains how [Your Company / Your Name] (“we”, “us”) handles information when you use the Awakehelp app and website (the “Service”), which connects people seeking spiritual guidance (“seekers”) with independent practitioners.
1. Information we collect
- Account information — name, email, region, and (for practitioners) profile details, modalities, rates, and credentials you provide.
- Booking & session information — sessions you book, your optional “intention” notes, schedules, and reviews.
- Payment information — processed by our payment provider (e.g. Stripe). We do not store full card numbers.
- Usage & device data — app interactions and log data, collected automatically.
2. Sensitive information
You may choose to share personal or wellbeing-related details (for example in session notes). Please share only what you’re comfortable with. Awakehelp is a marketplace, not a healthcare provider, and this information is not treated as protected health information under laws like HIPAA. See our Terms for important disclaimers.
3. How we use information
- To operate the Service — discovery, bookings, payments, sessions, reviews, and gatherings.
- To facilitate payments and pay practitioners (we retain a platform fee).
- To vet practitioners and keep the community safe.
- To improve features and provide support. We do not sell your personal data.
4. How information is shared
- Between seeker and practitioner for a booked session (name, session details, your notes).
- Service providers — hosting, authentication/database (e.g. Supabase), payments (Stripe), and video (e.g. Zoom).
- Legal reasons — when required by law or to protect rights and safety.
5. Data retention & deletion
We retain information while your account is active and as needed for bookings, payments, and legal obligations. You can request deletion in the app or by emailing [privacy@yourdomain].
6. Security
We use reasonable safeguards to protect your information. No system is perfectly secure.
7. Children
Awakehelp is intended for adults [18+] and is not directed to children.
8. Your rights
Depending on where you live (e.g. GDPR/UK GDPR, CCPA/CPRA), you may have rights to access, correct, delete, or restrict use of your data. Contact us to exercise them.
9. Changes & contact
We may update this policy. Questions: [privacy@yourdomain] · [Your mailing address].
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